Dear Mr. Schneider,
Thank you for posting your request on History Hub!
The difference is the requirement to have access to the records for page counts. Fixed-fee orders on NATF Forms 81 through NATF Forms 86, for the most part, do NOT require page counts. These orders will not be serviced until operations can resume safely. Once normal operations resume, document reproduction requests will be filled in the order in which they were received.
For other records that you normally order by emailing the reference unit directly, these requests are not handled in the same way, given that not all have the same staffing and workload, and also various facilities are in different phases of NARA’s phased reopening plan. The unit you contacted has to count the pages of the documents manually and uses a NATF Form 72 for reproduction orders. These are NOT fixed-fee orders and cannot be placed in a queue. See our previous response to https://historyhub.history.gov/message/25530.
We hope this is helpful.