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Dear Mr. Silverman,
Thank you for posting your request on History Hub!
When an incoming request is received by the NPRC staff, it is processed in this manner: (1) the documents are scanned into the system, (2) the request is reviewed to determine the level of urgency and placed in the proper queue, and (3) the NPRC staff will respond to non-urgent requests in the order they were received BUT their ability to complete these cases depends largely on what Phase level the NPRC building is in based on COVID-19 cases in their locality. The Phase level determines how many staff members are permitted to work in the NPRC at one time. It's a matter of staffing and keeping everyone safe.
For more information about NARA's phased reopening, please visit https://www.archives.gov/coronavirus
We hope this is helpful. Best of luck with your research!