Do you mean you submitted a request to the National Personnel Records Center and have a Service Request Number?
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Dear Ms. Bolt,
Thank you for posting your request to History Hub!
NPRC’s Check the Status of a Military Service Records Request web page has been temporarily disabled. Due to the coronavirus public health emergency, the National Personnel Records Center is only processing urgent requests related to homeless veterans, medical emergencies, and funerals. Status updates for all other requests previously submitted are not available at this time. We expect to restore this service as soon as we are able to resume normal operations at the end of this public health emergency. We thank you for your patience and look forward to resuming normal operations when the public health emergency has ended.
We hope this information is helpful.