Good afternoon Jill.
If the technician is unable to locate a record using the information provided, they will send you correspondence requesting additional information.
Dear Ms. Hillyer,
Thank you for posting your request to History Hub!
Once the center begins a case for a request an initial search will be conducted. If a file is not located we will send a form to solicit more information to conduct a more detailed search.
Due to the coronavirus public health emergency, National Archives research rooms and museums are closed to the public until further notice and the National Personnel Records Center is servicing only urgent requests related to homeless veterans, medical emergencies, and funerals. We thank you for your patience and look forward to resuming normal operations when the public health emergency has ended.
We hope this information is helpful.