5 Replies Latest reply on Mar 27, 2020 1:36 PM by victoriavanhyning

By The People Site Problems

Henry Rosenberg Mar 23, 2020 9:33 AM

Maybe you are already aware but the LOC "By The People" site has been slowed to a crawl. Accessing anything takes forever and it is making the process very difficult. I have already been in contact with another volunteer who is not working until it is resolved. I will have to join her. It takes me multiple tries to get into a page and this morning it took 5 minutes to accept a page with 10 words on it.

Thanks,

Henry

Re: By The People Site Problems

LOC Manuscript Division Mar 23, 2020 9:53 AM (in response to Henry Rosenberg)

Hi Henry,

I'm sorry to hear about trouble using the By the People site. I'll tag our Crowd moderators for updates.

Loretta
Reference Staff
Manuscript Division
Library of Congress

Lauren; Victoria
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- Re: By The People Site Problems
  
  judith yellen Mar 23, 2020 4:57 PM (in response to LOC Manuscript Division)
  
  Henry,
  I had the same experience yesterday, but response time is much better today. The internet is busier and slower because of the corona virus.
  Best wishes for everyone's safety and health.
  Judith
  
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Re: By The People Site Problems

victoriavanhyning Mar 24, 2020 10:24 AM (in response to Henry Rosenberg)

Hello volunteers!

So sorry for the delay in responding to your message Henry Rosenberg and judith yellen, the site has been slowed down for sure and our web developers are working to address the issues. We hope that they will be resolved today, so please bear with us. We'll give more updates as we have them. In the meantime, if you want to read some of the texts that have already been returned to loc.gov, that might be a nice alternative activity. Read this post to find out how: Searching for transcribed materials on loc.gov

All best,
Victoria
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Re: By The People Site Problems

Lauren B Mar 26, 2020 9:01 PM (in response to Henry Rosenberg)

The site was working again for me today but now I'm getting 503 errors- is this true for everyone?
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- Re: By The People Site Problems
  
  victoriavanhyning Mar 27, 2020 1:36 PM (in response to Lauren B)
  
  Hi Lauren,
  
  We think that the site is now working as it should be. It might be worth clearing your cache or trying BTP in a new tab if you haven't don't those things already.
  
  Fingers crossed we're past the really tricky stuff we were dealing with earlier this week and over last weekend.
  
  Report back if no joy though.
  
  -Victoria, a Community Manager for By the People
  
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