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Dear Mr. Gercke,
Thank you for posting your request on History Hub!
We recommend contacting the National Personnel Center Records Center by their hotline at 314-801-0800. They will be able to identify the problem and suggest a solution. Please note that their peak hours are 10:00 am and 3:00pm CST. Have the letter your reuest number readily available.
Alternatively, you may resubmit your request by sending in a paper copy of the SF-180 form to the National Personnel Records Center 1 Archives Dr. St. Louis, MO 63138-1002.
We hope this information is helpful.