Try using the following copy and paste in web browser fill out information on the site. Submit and print page out sign and date and fax to NPRC listed on paperwork. If your response is about a fire then you can try going to local county veterans office or County recorder office. Also sometimes states veterans office have individual that can help.
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Dear Ms. Johnson,
Thank you for posting your request on History Hub!
To seek military information on your grandfather, we suggest that you begin by requesting his Official Military Personnel File (OMPF). OMPFs and medical records of enlisted men of the U.S. Navy who were separated from the service after 1885 and prior to 1955 are located at NARA's National Personnel Records Center (NPRC), (Military Personnel Records), 1 Archives Drive, St. Louis, MO 63138-1002. To request these records, please mail a completed GSA Standard Form 180 to NPRC.
We hope this is helpful! Best of luck with your family research!