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Thank you for your message. There is not currently a way for a volunteer to reopen and edit a Completed transcript. However, we are working on the functionality for a Community Manager to be able to reopen the item or make a correction. It's not in place as yet. In the meantime, if you can share the link to the item here and/or go and tag the item with the right place name, that will be a big help. We do not yet have a workflow for making corrections, but we're collecting what information we can.
Bear in mind that it you want to add a url link here you'll need to highlight the words you want to create a link for and then click the link (chain) button at the top of the text box here. Pasting links straight in causes the message to freeze up, and you lose what you typed. We've alerted our colleagues at NARA about the issue.