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Hello Mr. Rusten,
Thank you for contacting the History Hub!
The DD - 214 can be requested online or in person depending on what branch you served in and when you separated from service. Please refer to page three of the SF - 180 to determine who will process your request. If your record is held by the National Personnel Records Center (NPRC) - St. Louis, you may request your DD - 214 online or in person. The NPRC completes separation document cases within ten days and medical emergency cases within three days. The branches may have different deadlines.
We hope this information is useful and best of luck with your endeavors!