Dear Ms. Rincon,
Thank you for contacting the History Hub!
We need a little more information in order to assist you. You stated that "your computer turned off before you could print your order to sign and fax." Were you on a NARA web page? If so, which one? What were you trying to order? Was it for a military service record or were you using one of the forms at How to Obtain Copies of Records | National Archives ?
from my past request of military file, I download them to a drive file and can print or view whenever. Most military records are sent by USPS and not sent through emails. You have to scan and copy with computer off from I turned connections as you said.