1 Reply Latest reply on Apr 4, 2022 11:26 AM by History Hub Administrator

How can I reset my password if the Reset Password link doesn't work?

Raymond Neal Apr 4, 2022 9:38 AM

I've been trying to log in for a few days. I've tried the Reset Password procedure but I haven't gotten any responses from it. I tried creating a new account in case my old one went away, but I get a response that my email address is still in use. This is a "dummy" account I created just to ask this question.

Re: How can I reset my password if the Reset Password link doesn't work?

History Hub Administrator Apr 4, 2022 11:26 AM (in response to Raymond Neal)

Hello,

Sorry to hear you are having trouble resetting your password. The password reset email can take some time to arrive and can sometimes be in a spam or junk mail folder. However it is possible your primary account may have been deactivated. For security purposes, accounts that have not been used for one year are automatically deactivated. Please contact us at historyhub@nara.gov from the email address associated with your primary account and we will be glad to assist you in reactivating your account.

Thank you for your interest in History Hub.
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How can I reset my password if the Reset Password link doesn't work?

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