Dear Ms. Elvsaas,
Thank you for posting your request on History Hub!
If you have not done so already, we suggest that you request a copy of your grandfather’s Official Military Personnel File (OMPF). OMPFs and individual medical reports for those who served in the U.S. Armed Forces and who were separated from the service before 1959 are in the custody of NARA's National Personnel Records Center (NPRC) in St. Louis. In many cases where Army and Army Air Corps personnel records were destroyed in the 1973 fire, proof of service can be provided from other records such as morning reports, payrolls, and military orders, and a certificate of military service will be issued. Navy and Marine Corps OMPFs were not affected by the fire. Please complete a GSA Standard Form 180 and mail it to NARA's National Personnel Records Center, (Military Personnel Records), 1 Archives Drive, St. Louis, MO 63138-1002. If there is any information requested by the form that you do not know, you may omit it or provide estimates (such as for dates), but the more information you provide, the easier it will be to locate the correct file if it survived the fire. For more information see Official Military Personnel Files (OMPF), Archival Records Requests.
Plus, if your grandfather served in the U.S. Army, the information you seek may be contained in his Army burial case file. Burial case files for 1915 to 1939 are in the custody of the National Archives at St. Louis (RL-SL). For more information about these records, please contact RL-SL via email at firstname.lastname@example.org.
If he served in the Navy or Marine Corps, there may be additional resources such as casualty lists that could provide some useful information. For example, we searched the National Archives Catalog and located Navy and Marine Corps Casualty Records, 1898 - 1970 in the Records of the Bureau of Naval Personnel (Record Group 24) that may include a file for your grandfather. For more information about these non-digitized records, please contact the National Archives at St. Louis (RL-SL) via email at email@example.com.
Due to the COVID-19 pandemic and pursuant to guidance received from the Office of Management and Budget (OMB), NARA has adjusted its normal operations to balance the need of completing its mission-critical work while also adhering to the recommended social distancing for the safety of NARA staff. As a result of this re-prioritization of activities, you may experience a delay in receiving an initial acknowledgement as well as a substantive response to your reference request from RL-SL. Also, NPRC will continue servicing requests ONLY associated with medical treatments, burials, homeless veterans seeking admittance to a homeless shelter, and those involving the VA Home Loan program. If your request is urgent, please see Emergency Requests and Deadlines. Please refrain from submitting non-emergency requests such as replacement medals, administrative corrections, or records research until NPRC returns to pre-COVID staffing levels. Please check archives.gov/veterans for updates to the NPRC operating hours and status. We apologize for this inconvenience and appreciate your understanding and patience.
We hope this information is helpful. Best of luck with your family research!