Dear Mr. Swain,
Thank you for posting your request on History Hub!
The National Archives and Records Administration (NARA) has suspended reproduction and digitization services until further notice due to COVID-19. As part of this suspension, the ability to place orders online using eservices.archives.gov has been temporarily discontinued. However, you may still submit a paper form. To order pre-World War I military service and pension records, please fill out a NATF Form 86 for the service records and a NATF Form 85 for the pension records and mail the completed forms to the address listed on the form. Orders will not be serviced until operations can resume safely. Once operations resume, document reproduction requests will be filled in the order in which they were received.
Please note that some pre-World War I service records have been digitized and are available online through the National Archives Catalog and/or through our digitization partners Ancestry and Fold3. For example, the blog Pre-World War I US Army Service Records provides information about the types of Army service records used during this time period and their digital availability.
If you provide more information about the person you are researching, we may be able to provide more specific information as to which records are most relevant to your research. We also can assist you with looking for digitized records. Or you may contact the National Archives at Washington, DC - Textual Reference (RDT1) at email@example.com for further information and assistance.
Due to the COVID-19 pandemic and pursuant to guidance received from the Office of Management and Budget (OMB), NARA has adjusted its normal operations to balance the need of completing its mission-critical work while also adhering to the recommended social distancing for the safety of NARA staff. As a result of this re-prioritization of activities, you may experience a delay in receiving an initial acknowledgement as well as a substantive response to your reference request from RDT1. We apologize for any inconvenience.
We hope this is helpful. Best of luck with your research!