In an effort to continue my dual citizenship process, I need to order a C-file and AR-2 Form from the uscis.gov/genealogy site however, it's asking me for a security question and answer which I don't recall doing when I registered awhile back and tried a few different Security Q & A's to no avail. There is no place/link to update/change the security question or answer anywhere in my account or on their site. Without the Q & A being answered, I'm not able to request the records which has been so frustrating and there's no technical help via phone or email and no means to speak with a live agent/rep via online or phone. Appreciate any help! Thanks!