Dear Ms. Scouten,
Thank you for posting your request on History Hub!
The National Archives and Records Administration (NARA) has suspended reproduction and digitization services until further notice due to COVID-19. As part of this suspension, the option to request pension files through eservices.archives.gov has been turned off. To place an order, please download and fill out a NATF Form 85 and mail the completed form to the address listed on the form. Orders will not be serviced until operations can resume safely. Once operations resume, document reproduction requests will be filled in the order in which they were received. We apologize for any inconvenience.
We hope this information is helpful. Best of luck with your family research!