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Dear Elliot Schneider,
Currently, requesters that submit non-emergency requests, are asked to wait until we are able to provide responses to those veterans and their families needing medical care, or other essential benefits. However, their requests are being entered into our system and placed in a "suspense" queue until such time that we are able to respond. Currently, there is a substantial backlog of routine requests, in addition to the emergency requests awaiting response. While it is still unknown how soon we will able to resume responding to routine requests, the National Personnel Record Center is working hard and taking an aggressive approach to decreasing response times and eliminating the backlog.
Due to the COVID-19 pandemic and pursuant to guidance received from the Office of Management and Budget (OMB), NARA has adjusted its normal operations to balance the need of completing its mission-critical work while also adhering to the recommended social distancing for the safety of NARA staff. As a result of this re-prioritization of activities, you may experience a delay in receiving an initial acknowledgement as well as a substantive response to your reference request from RRPO (The National Archives at St. Louis). We apologize for this inconvenience and appreciate your understanding and patience.
We hope this is helpful. Best of luck with your research!