Dear Ms. Garcia,
Thank you for posting your request on History Hub!
For Army personnel, NARA's National Personnel Records Center (NPRC) would normally verify the awards to which a veteran is entitled and forward the request with the verification to the appropriate service department for issuance of the medals. Due to the COVID-19 pandemic, the NPRC is closed except for emergencies. Currently, NPRC will continue servicing requests ONLY associated with medical treatments, burials, and homeless veterans seeking admittance to a homeless shelter. If your request is urgent, please see Emergency Requests and Deadlines. Please refrain from submitting non-emergency requests such as replacement medals, administrative corrections, or records research until NPRC returns to pre-COVID staffing levels. Unfortunately, the NPRC does not have sufficient on-site capacity to respond to many other important requests, including requests related to other veterans benefits.
Please check archives.gov/veterans for updates to the NPRC operating hours and status. We regret we are unable to provide a more optimistic forecast for the resumption of normal service levels. We greatly appreciate your patience during these unprecedented times.
NARA and NPRC do not have the authority to make changes to personnel records. Changes can only be made by the Department of Defense. To correct a military personnel record, use DD Form 149 (Application for Correction of Military Record). The DD-149 is available in pdf format from the Department of Defense at https://www.dtic.mil/whs/directives/infomgt/forms/eforms/dd0149.pdf . If you have additional questions about the form or the process, please write directly to the Army Review Boards Agency (ARBA), 251 18th Street South, Suite 385, Arlington, VA 22202-3531, which has jurisdiction in such matters. For assistance, please email firstname.lastname@example.org.
We hope this information is helpful.