Recent "User could not be found" Errors

30 Mar 2023

Some users may encounter an unexpected error message: "The user with identifier 'username' could not be found"

error message: the user with identifier username could not be found.

While the error can be disconcerting, users with the error should still be able to access the site and submit questions and replies.

The technical support team is currently working to resolve this issue. We apologize for any inconvenience and will update this blog post with any new developments.

Top Comments

History Hub Administrator over 1 year ago in reply to Melissa Sumpter +1

We believe we've found the cause of this bug and it has been resolved. Please let us know if you're still experiencing it, and our deepest appreciation for your patience!

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Carl Nielsen over 1 year ago

I just created a New account and verified the email address and returned to the site to login to this new account and received a message saying the account could not be found. what do I have to do now?
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History Hub Administrator over 1 year ago in reply to Carl Nielsen

Hello,

Since you were able to submit your comment, it appears you were able to login successfully. While the issue mentioned above has been resolved it's possible you encountered a separate issue. If you continue to experience this error message, please create a new thread in the Technical Help and Support Forum , with screenshots of the message if possible.
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History Hub Administrator over 1 year ago in reply to Carl Nielsen

Hello,

Since you were able to submit your comment, it appears you were able to login successfully. While the issue mentioned above has been resolved it's possible you encountered a separate issue. If you continue to experience this error message, please create a new thread in the Technical Help and Support Forum , with screenshots of the message if possible.
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- Vote Up 0 Vote Down
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- Cancel

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