need to find Medical Records

I received your answer but it's all encrypted how do I put it into a readable, and printable form.

Thanks Robert 

I received your answer but it's all encrypted how do I put it into a readable, and printable form.

Thanks Robert 

The password is the request number. It should be in the subject line of the e-mail, or near the top of the e-mail, or both.

If you got the files downloaded, it's the same password you used to download them.

Just went through the same thing with my dad's records earlier this week.