Dear Ms. Sykes,
Thank you for posting your request on History Hub!
Due to the COVID-19 pandemic, on November 7, 2020, NPRC regressed back to a “Closed - Except for Emergencies” operating status when local public health metrics worsened and no longer met NARA’s standards for remaining open. As of March 15, 2021, the National Personnel Records Center is back to Phase One. More staff will be able to enter the building to expand the types of cases worked. Please see NARA’s Press Release: National Personnel Records Center Prepares for Expansion of Onsite Workforce for more information. Currently, NPRC will continue servicing requests ONLY associated with medical treatments, burials, and homeless veterans seeking admittance to a homeless shelter. If your request is urgent, please see Emergency Requests and Deadlines. Please still refrain from submitting non-emergency requests such as replacement medals, administrative corrections, or records research until NPRC returns to pre-COVID staffing levels.
If your request was regarding one of the three emergency circumstances, please resubmit your SF-180 online with eVetRecs (click the ‘Start Request Online’ button). Please remember that if you use eVetRecs, you must specify that the request is for an emergency by typing “EMERGENCY” in the comments section.
More information about the National Archives' response to coronavirus can be found at archives.gov/coronavirus .
We hope this information is helpful.