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Is anyone else experiencing trouble with verification code for the 1950 Census?

Cheryl Burck

I submit my email address for a verification code and get nothing.  I click on "resubmit code" and get the first code (apparently) which comes back as invalid.  "Resubmit" again, another code comes.  Again invalid.  I'm ready and willing to transcribe names, but can't get in.

Also, I am an early bird, so I'm trying this at 7:30am today.  Sometimes it could be as early as 5am.

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  • 0

    I should have indicated that my email address (att.net) self-populates, so it absolutely is correct every time I submit it.  I also have another email address that I use (.gmail) that tried and it also had problems.  I use an Apple computer so switched from the Safari browser to Chrome and also experienced problems yesterday, although not as many.

    This morning (5:30am) I got logged in, but it looks like my submissions from yesterday aren't there.  I went to a page I know I typed and I'm not getting any indication of lines that  know are done. Then I went to the next page that I know I haven't typed, put in line one and got a message error message - "Please try again. You've used a word or phrase that isn't allowed.".  I tried another name and that isn't allowed either, so I know it's not a rogue swear word that I wasn't aware of. 

    Hopefully all the bugs will get worked out soon.  I'm really enjoying contributing to history, but wish it went a little smoother.

  • 0 in reply to Cheryl Burck

    Can you please share with us a screenshot of this error and let us know what name you tried to enter?

    Thanks!

    Community Manager, National Archives Catalog

  • 0 in reply to National Archives Catalog

    The error message "Please try again. You've used a word or phrase that isn't allowed." happened on line 1 the first time and then I tried line 7.  This is a screen shot from line 7.  They were both the same and I haven't tried transcribing anything else today for fear that my work is in vain.

    This was on Michigan ED 59-33B, p. 13/sheet 12, line 7.

    Also, before today, when I went back to a sheet that I've already worked on, when I click on "Help us transcribe names," It would pop up with the transcription by line numbers that had already been done and I could scroll across one by one to see if all the names were there and where I had left off.  Just saying it's not doing that now and I'm not sure if what I transcribed is really there.

    Screen shot of error message
  • 0 in reply to Cheryl Burck

    Dear Cheryl,

    Thank you for the additional information and for sharing this screenshot. We are sorry you experienced this error, and we have reported it to our developers to investigate. It is possible that it was a temporary glitch within the system when you submitted this transcription. Would you mind trying to transcribe this same name again to see if you are able to successfully submit the transcription? If you notice this issue again, it may help to refresh or reload the page before attempting to submit the transcription again.

    Additionally, if you initiate the transcription tool and see names with line numbers, it means that those names have been submitted and accepted. If a name is not listed within the transcription window, you are welcome to transcribe and submit the name. Thank you for your work transcribing the 1950 Census.

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  • 0 in reply to Cheryl Burck

    Dear Cheryl,

    Thank you for the additional information and for sharing this screenshot. We are sorry you experienced this error, and we have reported it to our developers to investigate. It is possible that it was a temporary glitch within the system when you submitted this transcription. Would you mind trying to transcribe this same name again to see if you are able to successfully submit the transcription? If you notice this issue again, it may help to refresh or reload the page before attempting to submit the transcription again.

    Additionally, if you initiate the transcription tool and see names with line numbers, it means that those names have been submitted and accepted. If a name is not listed within the transcription window, you are welcome to transcribe and submit the name. Thank you for your work transcribing the 1950 Census.

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